This post is the part of the series on the test IO blog about real bugs that our testers have found during test cycles. In each post, we explore the details of the issue, explain its impact, and discuss what software teams can do to avoid similar problems.
For our bug of the week, we’re taking a look at a signup bug that shows an undefined message where a price should appear.
Undefined message and VAT field bug
While testing the paid account creation on a file sharing site, one of our testers found a critical bug while performing website testing on a user sign-up form. The tester was attempting to sign-up for an annual subscription. They filled out all of their billing information: name, email, password, company name, address, ZIP code, city, country, and VAT ID number. Both company name and VAT fields were optional. The tester was able to accept the terms and conditions and click continue without any errors on the page.
The tester clicked the “complete your order” button and was redirected to the payment method page. The payment method page showed the cost for the subscription in the top right corner, as well as acceptable payment types. The tester clicked the “previous” button and returned to the complete your order page. At that time the “price” and the “total price” section displayed “undefined.” The tester was unable to complete the order. When the tester clicked the “update” link, they were redirected to the sign-up form, where the data entered into the VAT field had disappeared.
The bug was initially discovered on Windows 10, IE 11. However, it ended up being reproducible across browsers and platforms.
Lessons learned and best practices from test IO
Both the company name and VAT fields were optional in the signup form. However, only the value within the company name field was stored. The value in the VAT field disappeared after advancing to the next screen. It showed “undefined” where the VAT field calculation should appear on the “complete your order” screen. There also was no error message indicating anything wrong with the tester’s entry in VAT field, even though the tester entered an incomplete VAT ID. It is likely that the VAT value entered was ignored because it was an invalid format and also because the field was optional so it was not properly validated.
As a company selling a service online, you don’t want to run the risk of accounting problems with improperly calculated prices and tax amounts, not to mention any potential tax penalties for you. Ensure that all fields are properly validated and calculated.
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