AI Infused Application Testing
Exploring new AI infused application horizons? Test IO is your always-there safety net.
AI infused applications are exciting, and development teams everywhere are eagerly exploring them. But quality is still priority and automated testing alone won’t get you there.
LLM technologies are revolutionizing customer experiences with unprecedented customization and personalization. However, the complexity of these technologies demands a new approach to quality engineering and testing, beyond traditional methods.
Why Test?
It almost seems like a flippant question, but it can’t be overstated just how new these horizons are. In addition to user experiences, governments are racing to understand and implement needed regulations and consumer protections. The landscape is constantly changing and the best way for developers to “future proof” their AI infused application development?
Work with Test IO.
AIA Challenges & Test IO Solutions
Testing non-deterministic and unpredictable interactions:
Test IO’s diverse global community of LLM quality professionals applies real-world interactions under production-like conditions
Testing for bias and fairness:
Custom test teams that can be tailored to cover specific cultures, ethnicities, genders, sexual orientations, physical, mental, and mood traits and characteristics
Assuring necessary guardrails and safeguards are in place:
Test IO’s AIA quality experts can coach and guide on testing for misuse potential, dangerous or harmful interactions, or uncovering potentially problematic AI behaviors
LM agents and applications are still very experimental:
Test IO’s expertise with AI infused application testing provides critical safety nets that allow for aggressive, confident exploration and experimentation
SDLC Quality Bottlenecks:
Test IO’s crowd-solutions offer unparalleled scalability and on-demand availability. Test IO solutions can even be easily integrated into automated workflows.
Automated Testing is Great, But….
Automated testing can be an incredibly powerful and impactful solution, but its strengths can also be its weakness, as it relies on predefined outcomes in response to predicted actions or inputs.
Test automation is great for:
- Regression Testing
- Performance Testing
- Stress and Load Testing
- Security Testing
- End-to-End Testing
- A/B Testing
- Behavioral Testing
- Data Quality and Preprocessing Validation
But it can’t bridge other critical gaps that are essential to AIA quality.
Test IO’s AI Infused Application Testing: QE Innovation for AI Innovation
Simply, if you’re developing AI infused applications for human beings, you need qualified, skilled human beings to test, validate, and verify the end-to-end user experience. The AIA quality professionals within the Test IO community deliver:
- Diverse perspectives, interactions, and inputs
- Real-World usage and scenarios
- Unbiased user feedback
- Information accuracy and relevance
- Discovery of bias issues and outliers
- Out-of-the-box thinking and testing
- Usability and accessibility feedback
- Localization feedback
How Test IO Works:
No cookie cutter solutions here, and we’re never scared of too many requirements or constraints. But our over-a-decade of QE expertise lets us design and roll out bespoke white-glove LLM application testing solutions that are precisely tailored to your organization, your infrastructure and your QE needs.
Example Targets:
- Natural Usage
- Creative & Content
- Misinformation
- Off-topic Responses
- Bias, Stereotypes, & Unfairness
- Privacy & Data Security
- Out-of-Scope Behavior
- Hallucinations
- Harmful or dangerous recommendations
What’s “in the box”? Everything you need from Test IO crowd and project management tools, Test IO testing expertise, even direct integrations with platforms like JIRA, Azure, Github, Asana, and more.
Deliverables:
Ultimately, the effectiveness of any testing strategy hinges on the quality of its reports. With Test IO's AI Infused Application testing solution, you can trust that our issues documentation and assessment reports are designed with this in mind.
Test IO delivers:
- Customized assessment reports, with questions and scales tailored to requirements
- Comprehensive bug reports
- Executive summaries that aggregate results and highlight trends, key trouble areas, and the current state of the LLM application in easy to read and share graphs and visualizations